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You can send your items in suitcases and/or strong cardboard boxes. Please do not use plastic boxes or plastic bags. Please read our packaging page for more information. If you need to purchase boxes we have some recommendations here

You are allowed to send up to 30kg per item.

When you make your booking our system calculates if your item is too large. You can check your items on our size checker.

The restrictions within the UK are:

The longest length must not exceed 1.5m

Longest length + 2(breadth + width) = No More Than 300cm

The restrictions to ship outside the UK are:

(length x width x height (cm) / 5000) must not equal more than 30.

An example size box that would fit both the UK and International service is 50cm x 50cm x 50cm.

Yes, please check our Prohibited Items list. Please only send your items in suitcases and strong cardboard boxes.Do not use plastic boxes or plastic bags.

We can ship bicycles. If sending a bicycle it will need to be boxed up. We recommend taking your bicycle to a local cycle shop where they can box it up and disassemble it if required for a small fee. The box you use needs to fit within our normal size restrictions and can be sent on our normal services.

If you are sending within the UK:

The longest length must not exceed 1.5m Longest length + 2(breadth + width) = No More Than 300cm

The restrictions to ship outside the UK are:

(length x width x height (cm) / 5000) must not equal more than 30.

Most customers simply book a collection a few days in advance. We recommend booking 2-3 days in advance. You can book up to 10pm the day before your collection date for UK shipments. International shipments need to be booked further in advance, cut off times depend on the country.

Unfortunately drivers are not equipped with mobile phones for work purposes due to both safety and security concerns. They are unable to call prior to arriving and simply arrive and knock/buzz your door. If you need any instructions passed onto the driver you will need to contact the courier directly on the morning of collection/delivery. Their details can be found in the My Orders section by clicking on the green collection times.

Your item(s) will be collected and delivered between 9.00 and 18.00. We are unable to provide a smaller collection or delivery time. The courier may be able to help, their details are displayed in My Orders, simply click on the green collection or delivery times.

If you are staying in halls of residence then your item(s) will be collected from your reception or your usual collection point, please check with your university where this is. If you are staying in a flat or house the driver will come to your front door.

The item needs to be available for collection. A friend can hand the item to the driver or if you are sending within the UK (inc N. Ireland) you can leave the item in a safe place with a signed note on the front door, do this at your discretion. If sending outside the UK you must hand the item to the driver. If you missed the collection please contact us, you can check your tracking to see if the driver has been.

Items are collected between 9.00 and 18.00. Please check your tracking to see if the driver has already attempted collection. If it is after 17.30 on your collection date and your items have not been collected please contact us so we can arrange another collection.

Your item(s) will be collected and delivered between 9.00 and 18.00. We are unable to provide a smaller collection or delivery time. The courier may be able to help, their details are displayed in My Orders, simply click on the green collection or delivery times.

This is not a problem, if you miss your delivery the driver will leave a card and you can arrange the delivery for another date. Some deliveries are automatically delivered the next day - look at your card. You get 3 delivery attempts. You can also collect from a local depot if you wish.

The collection and delivery dates are displayed when booking and in My Orders. Items are collected and delivered Monday - Friday, excluding bank holidays. Items are not delivered on weekends. In some remote areas it can take an extra 1-2 days for delivery.

You can track your items online from My Orders. If your item(s) have not arrived 2+ working days after your expected delivery date please contact us. The biggest reason for parcels being delayed is the labels falling off, it is vitally important that you attach your labels securely.

We only deliver Monday to Friday. We do not deliver on public holidays. You can see your expected delivery date in My Orders, you can also track online from My Orders.